Co-Creation Workshop How-To’s

Learn about co-creation! Co-creation refers to the practice of inviting the customers/end users of a product, service or experience into the design process, with the purpose of producing outcomes that will be of value to them and, in turn, the business. Co-creation positions customers as subject matter experts and gives them the right tools to come up with ideal solutions for products, services and experiences that align with their needs and desires — helping businesses optimize existing experiences or come up with new ones that put their customer’s needs at the forefront.

Service Design: Designing for Experience Over time

This training program helps you leverage methods of design thinking in order to produce new and compelling service and system designs. It serves as a foundation for thinking about the behavioral touchpoints a user may have with your company, and how those touchpoints can be better designed to support a more comprehensive and purposeful brand experience. The training program's primary emphasis is on diagramming and storytelling. You'll learn to create quick, low-fidelity representations of ideas, so you can test these ideas and improve upon them.