learning map

Software Engineer


The ServiceNow platform provides an integrated suite of applications to define, structure and automate the workflow in any size of company, and, likewise, a single registration system for the client through an interface for all the activities of the organization (IT, Human Resources, Marketing, Legal, etc). In this way, the organization's information and applications reside in a single piece of software called an instance. The applications that run on the ServiceNow platform use a common data model that consolidates the information and critical processes of your business that can be shared throughout the organization.




A technical resource who performs the day-to-day administration of the platform – Maintains the stability and usability of the platform across production and nonproduction environments – Performs application maintenance to include performance monitoring and error identification and remediation – Manages support for incidents – Leads upgrade planning and execution – Manages instance security: user/group access, administration, access control lists. etc. – Provides configuration assistance to developers

Specific Contents (1)


Additionally to the administrator skills, this is an individual who owns most configuration work in the platform – Designs, develops, configures, and customizes (when necessary) ServiceNow applications and services – Delivers new functionality across applications – Supports the entire development lifecycle – Assists the platform administrator with incident resolution

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Implementation Specialist

A technical leader who documents the overall platform design and helps to analyze the impact of new requirements – Ensures platform alignment with the business strategy – Provides consultative technical leadership to the platform team – Creates and maintains a detailed view of the existing architecture – Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions – Resolves technical escalations, including responding to defects – Participates in process workshops – Works closely with enterprise architecture team – Assists in migrating configuration across instances

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